CUSTOMER CARE


ORDERING

Shop online and pick up at local warehouse

Pick up your order from local warehouse in 175 Seton Heath SE, Calgary. Please select delivery method Pick up on check out.

Shipping Service

We parcel all our items through Canada Post with Xpresspost or Priority. Please select the delivery method Ship on check out for shipping cost.

Order Handling Time

4 hours (Monday to Friday, excluding national holidays) after placing your order online and receiving your order confirmation.

PAYMENT

Credit and Debit Cards

We accept payment by VISA, MASTERCARD and Interac.

e-Transfer

We accept Interac e-Transfer, please send your payment to eshop@monilifestyle.ca


REFUND POLICY


Returns ***NO RETURNS DURING COVID - 19 EPIDEMIC*** For everyone's safety.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any items items exchanged for a different style or size will be done once and the sale with be FINAL!

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange for a different size though or style please contact us through email to discuss the need for an exchange. Items returned must be in the same condition as it was sent and an exchange for wrong size will only be done once. Upon item being received and inspected to ensure in original condition we will ship back the new size or style. 
  
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
  
Return or Exchange Shipping 

To return your product, you should mail your product to: 175 Seton Heath SE, Calgary, AB T3M 3G3 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow 5 to 7 business days to process the return once it’s received and reviewed. You will be notified via email once the refund has been issued.

If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. we can not refund if the returned package was lost and/or never reach our facility.


C
ONTECT US

We hope your shopping experience with us is smooth and enjoyable. Thanks for stopping by our e-shop!

If you have any question, please contact our customer care by send us an email to office@monilifestyle.ca or fill out the form in the below.


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